Ball Arena Handicap Seating & Accessibility Guide
Denver residents and visiting fans will be eager to snag the best seats when catching a game or show at Ball Arena, and the handicapped seating arrangements will be of great interest to some families. Ball Arena—previously the Pepsi Center—is home to the Denver Nuggets, Colorado Avalanche, and Colorado Mammoth, and hosts many popular concerts and events throughout the year.
Visitors with specific accessibility needs will be delighted to know that Ball Arena offers an extensive range of accessibility services for people with a wide range of different needs. These services mean that everyone can feel welcome at Ball Arena no matter what their situation.
Where Is Handicap Seating Available at Ball Arena?
There is accessible seating available on all levels of the arena. Accessible routes ensure that ADA seating in the arena is connected with the entrances, restrooms, concessions, and other areas of the arena. Compliance with the Americans with Disabilities Act (ADA) means people with disabilities must be able to access the facility, as it is a business that is open to the public.
Accessible Seats
Accessible/disabled seating is available on all levels of the arena with great views of the court and the Nuggets bench. The 200 section is especially popular because it includes the Club Level, bleacher seats, and wait service.
Please note that Ball Arena doesn't offer standing seats or general admission, meaning that all seats are ticketed. Be sure to select an accessible seat when purchasing your ticket.
How to Book an Accessible Seat
Tickets for Ball Arena can be booked via the venue’s website or on Ticketmaster. When purchasing tickets, select the Accessibility filter on the event's purchase page to choose your accessible seat.
Get in touch with guest relations—GuestRelations@TeamKSE.com—or call 303-405-8548 with any questions you have about your accessible ticket.
Restrooms
All restrooms in the arena are wheelchair-accessible. Families visiting the arena with disabled children will also find family-friendly restrooms located at various points around the venue:
Entry Level: In the Grand Atrium opposite the elevators and Altitude Authentics
East Entrance: Near the Breckenridge Brewery Mountain House
Lower Level: Next to Section 130
Club Level: Opposite Section 238
Upper Level: Next to Section 346
Accessible Parking
Get to the arena in good time as accessible parking is offered on a first-come, first-served basis. Guests who park in a handicap-accessible space must display their state-issued parking permit. People who walk with a cane or use other mobility devices must take extra care in the parking lot as there may be a lot of traffic and moving vehicles.
There are also 103 standard ADA parking spaces and seven spaces accessible for vans in the Camry North Lot.
Mobility Device Rental for Events in Denver, Colorado
Some guests may benefit from mobility device rental to feel comfortable at the event or to use during their time in Denver. Ball Arena doesn't rent mobility devices or wheelchairs to be used as a seat. Whether you're from Denver or a traveling fan, we can deliver rental mobility devices anywhere in the city including your accommodation or just outside the arena.
Other Accessibility Services at Ball Arena
There are several other accessibility services available for visitors with a range of different needs:
Wheelchair Escort Service
Guests with mobility challenges can take advantage of the complimentary wheelchair escort service provided by the arena. A representative will take you in a wheelchair to your seat and return at the end of the event to escort you out of the arena. Be aware that this service is only suitable for guests who can sit in the regular seats, as the wheelchair can't be left to use as seating.
It is also important to note that your representative can't enter the Ball Arena parking lot. You will need to make your way to the curb so somebody can meet you there.
Assistive Listening Devices
Assistive listening devices and devices to receive closed captions are available at the Guest Relations Kiosk located in the Grand Atrium.
Ball Arena Captioning Boards
Captioning boards during Nuggets, Avalanche, or Mammoth games are positioned below Sections 210, 222, 240, and 252 in the venue for the best possible view. Closed captioning is also available for concerts and special events when requested at least 72 business hours before the event.
Sign Language Interpreting
Sign language interpreting services for deaf guests and those who are hard of hearing are available when requested 72 business hours in advance of the event.
Sensory Bags
Sensory bags can go a long way to making some guests' experience at the arena more comfortable and enjoyable. Big events can be overwhelming. That's why guests can request a sensory bag containing fidget toys, noise-canceling headphones, and other tools.
Furthermore, there are three designated quiet areas within the arena. These are located in the elevator lobbies in Sections 120, 228, and 340.
Service Dogs
Service dogs are welcome at Ball Arena for guests with disabilities. If you bring a service dog, it must be kept on a harness or leash at all times and must rest in your seating area, leaving the aisle clear.
Though service animals will be welcomed, dogs that pose a threat to other guests, display aggressive behavior, or aren't house-trained may be asked to leave. No other animals will be permitted in the arena.
If your service animal needs to relieve itself, proceed to the Grand Atrium for directions.
Don't Let Mobility Issues Get in the Way at Ball Arena
Whether you're a basketball, hockey, box lacrosse, or music fan from Denver or visiting from another state, Ball Arena has plenty of accommodations to make you feel welcome. This venue has taken accessibility seriously and has made provisions not only for guests with mobility issues but also for a range of different disabilities and needs.
Disabled visitors who require accessible seating should try to book tickets as soon as possible to avoid disappointment, as seating is limited. Get in touch with the arena well in advance of the event you plan to attend to explain any accessibility needs you have and to ask how they can accommodate you and give you the best possible experience.